The FNS30420 Certificate III in Mercantile Agents is specifically designed to address the skill and knowledge development needs of mercantile agents who undertake the recovery of debt and property. Licensing requirements for mercantile agents varies by jurisdiction.
We work closely with our colleagues at the Institute of Mercantile Agents on the development of this course and we recommend prospective students visit their website to view the current licencing requirements that govern the operation of mercantile agents prior to enrolling in the course. The focus of the qualification is on the effective performance of the role of a mercantile agent.
The qualification is structured to enable learners who successfully complete this qualification to apply for an “all functions” CAPI unit operator licence. Remember to consider which jurisdictions you intend to operate in and if you intend to operate nationwide you may wish to take the most conservative approach and undertake the full qualification.
Enrol into self-paced distance education
Register for trainer led group sessions
This qualification has been designed to meet the needs of those people who need to comply with the Commercial Agents and Private Inquiry Agents Act 2004 (NSW). People who need to hold a Master Licence under this Act must also complete the unit BSBCNV614 Apply principles of trust accounting which is offered as an elective unit in the FNS51522 Diploma of Credit Management.
This qualification is relevant to credit personnel and mercantile agents who work in either consumer or commercial credit in a variety of workplaces such as:
Financial institutions such as a bank or credit union
Operating their own mercantile agency
Undertaking recovery action on behalf of their employer.
Compliance essentials introduce the learner to the principle pieces of legislation, regulation and codes of conduct that apply to credit management.
Approach a debtor for an outstanding payment taking into account the credit worthiness of the debtor, the debtor’s willingness to reach an agreement to repay the debt and the legal framework which informs debt recovery action
Techniques for legally locating missing persons by the use of activities such as searches of databases and field calls and how to analyse the outcome
Dispute resolution strategies that can be used to resolve disputed debts and enhance the likelihood of achieving debt recovery.
You'll gain a nationally recognised qualification the FNS30420 Certificate III in Mercantile Agents and students who complete the qualification would be awarded the following competencies.
To qualify, you will need to complete 12 units of competency. This requires the completion of all the core units and your choice of electives on offer as part of the qualification. 10 CCE points per unit are awarded.
|
Unit code |
Unit description |
Unit type |
|
FNSINC311 |
Work together in the financial services industry |
Core |
|
FNSMCA311 |
Collect debts |
Core |
|
FNSMCA314 |
Locate individuals |
Core |
|
FNSMCA413 |
Identify and manage individuals experiencing hardship |
Core |
|
BSBTEC404 |
Use digital technologies to collaborate in a work environment |
Elective |
|
FNSMCA412 |
Undertake legal action for the recovery of debts |
Elective |
|
FNSMCA312 |
Repossess property |
Elective |
|
FNSMCA313 |
Serve legal process |
Elective |
|
FNSFLT213 |
Develop knowledge of debt and consumer credit |
Elective |
|
FNSMCA411 |
Evaluate debt collection actions and develop recommendations |
Elective |
|
FNSCUS412 |
Resolve disputes |
Elective |
|
*FNSORG411 |
Conduct individual work within a compliance framework |
Elective |
|
*FNSINC411 |
Conduct work according to professional practices in the financial services industry |
Elective |
|
BSBOPS305 |
Process customer complaints |
Elective |
Please note: Conduct individual work within a compliance framework and Conduct work according to professional practices in the financial services industry are delivered as clustered units and cannot be delivered individually.
We understand that each learner has individual requirements and likes to study at their own pace. We would expect this course to take anywhere from 1 year to 2 years to complete.
There are no entry requirements to enrol directly into the FNS30420 Certificate III in Mercantile Agents Qualification.
This course requires you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities, and at times engage, in online forums and discussions. In addition, the delivery mode relies on the extensive use of written and oral communication.
Please complete the language, literacy and numeracy assessment prior to enrolment.
Click below to complete:
If you have any doubts about whether you have the language, literacy and numeracy skills to undertake an AICM program, we recommend you speak with one of our team on 1300 560 996 or email us on aicm@aicm.com.au.
To enrol in a course, you must enrol online or complete the PDF enrolment form. There are pre-training review questions integrated into the online enrolment form to ensure that any individual learning needs you have are identified and that you are enrolling in a suitable course.
Please note that the minimum age for students enrolling in courses offered by the AICM is 18 years at the time of enrolment.
Enrol online PDF enrolment form
Technology requirements
The following technical requirements are needed when studying with the AICM:
A Unique Student Identifier (USI) is a reference number made up of numbers and letters that create a lifetime record of all the nationally recognised training you have completed. Under the Student Identifiers Act 2014 we are required to ensure that all students studying accredited courses have a Unique Student Identifier (USI) and we are unable to issue a Testamur (qualification certificate) or a Statement of Attainment to any student if we don’t have a USI. This means that as a student you must obtain and provide us with your USI when enrolling into a course.
To find out more about the USI or to apply for a USI refer to: www.usi.gov.au
Recognition of Prior Learning (RPL) is an assessment process where skills and knowledge that you have gained through work and life experience and other unrecognised training can be formally recognised.
Fees are applicable for RPL and you will be advised of these fees prior to commencing the RPL process. Suitability is determined by how much experience you have in a certain area, your work history and previous training. If RPL is determined as suitable for you, you will be provided with an RPL process document that will guide you to be able to work through each unit to determine relevant skills and experience and provide the required evidence.
For more information please review our RPL policies or the short form introduction to the RPL process.
Credit is formal recognition of the previous studies you have completed for the purpose of reducing the units or modules that you are required to complete in the course you are enrolled in with us.
For instance, the AICM could grant you credit towards your course for units of competency or modules that you have already completed with another RTO or authorised issuing organisation. We can also grant you credit for units you have completed where equivalence can be established between the unit or module in your course, and the subject or unit you have completed. There is no charge to apply for credit or an exemption.
Member: $330 per unit (GST free) - total cost: $3,960
Non-member: $425 per unit (GST free) - total cost: $5,100
We have flexible payment options, so you can choose to pay for and complete one subject at a time.
Member: $775 (GST free) - per session
Non-member: $995 (GST free) - per session.
Become an AICM member and save on the overall cost of your qualification.
Membership includes access to a range of additional benefits and resources.
A range of assessments are used throughout the qualification, including written questions, trainer marked activities, forum questions, case studies, audio/practical assessment and projects.
Ongoing support from our trainer via phone, email as requested
Interaction with trainers and students with the online learning portal
Access to self-paced course materials online
A learner may submit one draft of each assessment item for comment and feedback from their assessor prior to submitting the final version.
Learners may request advice and additional information from either their trainer and/or assessor during the assessment process.
Learners who experience difficulty preparing written assessments are able to request an assessment interview to supplement their written work.
Reasonable adjustment means a modification made to the learning environment, training or assessment methods used to enable students with a disability to access and participate in training on the same basis as those without a disability.
Whilst the possibilities of reasonable adjustments are considerable and will always be based on your individual needs.
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